TRIPLE 7 – HEAVY DUTY ROAD SERVICE DISPATCH
Statewide 24/7 Radio Dispatch for Heavy Towing & Roadside Assistance Serving the Des Moines Metro Area. Quick response for Interstate brand Battery Replacement, Jump Starts, Tires, Diesel Fuel Delivery
For Emergency Road Service Dispatch Call:
515-388-0722
Heavy Vehicle Road Services Rates
- Jump Start $125
- Battery Install Labor $145 (plus battery cost), we carry the Interstate 31-MHD
- Emergency Diesel Fuel Delivery $125 (plus cost of fuel at current PPG)
- Tires and Heavy Towing Quoted by Our Partner Providers
Our Service Area Coverage Map
Professional Radio Dispatch & Inbound Call Center for Towing Companies
Road Service Dispatch will professionally answer your inbound calls with live experienced local operators and dispatch your wreckers & service vehicles 24/7 via Motorola Network Radio, or on your radio existing system for a low flat rate monthly fee. We also offer free video monitoring of your impound lot. Compare our rates to hiring and paying in-house employees.
We sell, program & install Motorola Wave Network Radios & Motorola conventional dispatch radios for road service vehicles
Iowa’s Hands-Free Law – Radio Dispatch & DOT Exemptions & Compliance
- Exemptions: Police, firefighters, EMS, utility workers, and some commercial drivers (like truckers using FMCSA-compliant devices) are exempt when performing official duties.
- Two-Way Radios/Dispatch Devices: Approved devices, like certain mobile radios or push-to-talk (PTT) units are designed for hands-free use, allowing communication without holding the device, thus complying with FMCSA rules and reducing distraction risk.
- Key: Compliance hinges on hands-free operation, meaning voice activation or single-button pushes, not manual interaction, even for official devices.
Our software or yours – we feature Towbook dispatch software
After-Hours Dispatch
Best for small fleets & owner-operators
$299 – $599 / month
✔ Nights, weekends & overflow coverage
✔ Live call answering + basic dispatch
✔ Driver notification (text or radio)
✔ Basic job logging
✔ Voicemail backup & missed-call recovery
✔ Optional per-call or per-minute overage
Ideal for: 5–40 calls/month
Enhanced Dispatch
Most Popular for small–mid size operators
$799 – $1,299 / month
✔ Extended hours or full after-hours coverage
✔ Dispatch + detailed job logs
✔ Towbook, TOPS, or Dispatch Anywhere integration
✔ Text/email alerts to drivers
✔ Priority call handling
✔ Call recording & quality review
✔ Moderate call volume included
Ideal for: 40–150 calls/month
Full-Service 24/7 Dispatch
Shared dispatcher team
$1,800 – $2,500 / month
✔ 24/7 live dispatch coverage
✔ High call volume support
✔ CRM/TMS integration
✔ Real-time coordination
✔ Detailed reporting & KPIs
✔ Overflow & surge coverage
✔ Motor club + insurance call handling
Ideal for: 150–350 calls/month
Dedicated Dispatch Team
For high-volume & multi-truck operations
$3,500 – $6,000+ / month (custom)
✔ Dedicated dispatcher(s)
✔ Custom SOPs & call scripts
✔ Named team & priority queue
✔ Advanced reporting
✔ Account management
✔ High-volume call handling
✔ White-labeled service available
Ideal for: 350+ calls/month
Optional Add-Ons (Revenue Drivers)
- Missed-call text-back & recovery
- Motor club & insurance billing support
- Call monitoring & QA
- Driver GPS coordination
- Per-call overflow handling
- Seasonal surge staffing
Why Small Operators Choose Us
✔ Capture more billable calls
✔ Eliminate missed after-hours revenue
✔ Scale without hiring in-house staff
✔ Lower labor, payroll & HR costs
✔ Professional image for customers & clubs
GMRS Radio Network
GMRS Radio Installed in Combine
GMRS or General Mobile Radio Service is a licensed personal-business two-way radio service growing in popularity among transportation professionals, family farms, & overlanders. GMRS mobile radios operate at 50 Watts and when using repeaters wide area coverage is available. Every operator must have a license & callsign from the FCC, this is easy to obtain using an online form & $35 fee. Family farms with immediate family members can operate under one license. Users are professional and well-mannered. The Des Moines emergency simplex channel is 462.725 / PL 192.8. Road Service Dispatch maintains an emergency & road conditions base station located downtown along I-235 monitoring 725. We sell and install Midland MXT-500 GMRS radios in the Des Moines area. Don’t travel in Iowa’s dangerous winter weather without a two-way radio lifeline! In addition to a hands-free compliant dispatch two-way radio, all tow & road service operators should consider GMRS radio for their trucks.
Des Moines Area R.E.A.C.T. 462.725 Simplex 192.8 PL
Why Live Dispatch for Towing & Roadside Service?
Reliable, professional call handling that protects your brand and keeps trucks moving
When customers call for a tow, they are often stressed, stranded, or in unsafe conditions. How that call is handled directly impacts response time, customer satisfaction, and your company’s reputation.
Road Service Dispatch provides trained, live human dispatchers who answer your phones as a true extension of your operation—no automation, no scripts, no call center feel.
Why Established Tow Companies Choose Live Dispatch
Real judgment for real-world calls
Tow calls are rarely simple. Locations are unclear, equipment needs vary, and situations change quickly. Human dispatchers listen, clarify, and make fast, informed decisions when it matters most.
Accuracy that saves time and money
Correct information means the right truck, the right equipment, and fewer wasted miles. Our dispatchers verify details up front to prevent costly errors and delays.
A better experience for your customers
Customers want to speak to a person when they need help—not navigate menus or repeat themselves. Live dispatch reduces frustration, abandoned calls, and negative reviews.
Protection for your brand
Every call reflects your business. Professional dispatching creates stronger first impressions, improves customer confidence, and supports long-term reputation and referrals.
Flexible support during peak demand
During after-hours coverage, storms, accidents, or call surges, experienced dispatchers can prioritize calls, manage drivers, and communicate realistic ETAs.
What Road Service Dispatch Delivers
- 24/7 live phone coverage
- Dispatchers trained specifically for towing and roadside service
- Accurate job intake and equipment selection
- Clear communication with customers and drivers
- Reduced missed calls and lost revenue
We operate as part of your team—not a third-party answering service.
Executive Summary for Owners & Decision-Makers
Road Service Dispatch provides professional, live human dispatch services designed for towing and roadside service operations that value reliability, accuracy, and reputation.
Automated call handling may appear efficient, but towing is an urgent, situational business that depends on judgment and clear communication. Errors, frustrated callers, and poor first impressions cost far more than they save.
Our dispatchers ensure accurate call intake, proper equipment assignment, and professional representation of your company on every call—especially during after-hours and high-volume periods.
For owners, live dispatch means:
- Consistent 24/7 coverage without staffing headaches
- Fewer dispatch errors and operational disruptions
- Better customer experience and brand protection
- Scalable support without increasing overhead
Live dispatch isn’t just support—it’s risk reduction and service quality control.
Ready to strengthen your dispatch operation?
Contact Road Service Dispatch to learn how professional, live dispatch coverage can support your towing or roadside service business.